HelpXI — AI customer support software

Project context

AI customer support software connecting email, website chat, company knowledge and human-reviewed replies in one workspace.

Contribution & ownership

HelpXI connects customer questions to company knowledge, with a workspace for reviewed drafts, reply rules and human handoffs. Teams can start with one channel and expand their support automation deliberately. The gallery shows the actual product interface, including an empty inbox and the paused agent configuration. Model and email providers must be configured and tested before unattended replies are enabled.

Technology used

Shared support inboxKnowledge-grounded repliesHuman handoffAgent review controls

Reported project status

Public product and workspace preview — provider setup required for AI replies.

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INSIDE THE EXPERIENCE

The interface gallery.

3 screens · click to enlarge

HelpXI — Public product website — HelpXIPublic product website

HelpXI — Agent controls — review mode, provider setup pending — HelpXIAgent controls — review mode, provider setup pending

HelpXI — Shared inbox — empty workspace — HelpXIShared inbox — empty workspace

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